Live in the US? Good news. No shipping costs for you, friend. If you live outside the states, we don’t hate you. It’s
just, you know, further. So shipping varies based on purchase value and destination. International customers may
also incur custom duties, surcharges, VAT, tax, or other similar charges levied on orders. It depends where you live.
US loose diamond orders over $500 are overnighted via FedEx after processing. Those same order types under $500 are sent via FedEx two-day shipping. Processing and handling takes just 1-2 business days. Our international friends can pick the shipping option that suits. All custom jewelry orders follow the same protocols.
Most importantly, all orders are fully insured, regardless of value or location. Oh, and we only deliver to physical addresses; no PO boxes. Signatures are always required by an adult. So don’t worry; if you have a toddler, they can’t sign for it. And lose it. That’d be bad.
Not happy with your purchase? No worries. Send it back in its original, unworn condition within 30 days, and we’ll refund you in full. For US customers, we’ll also cover your return shipping upto three times per customer. International customers will be forced to cover costs, which again varies based on value and location. Loose diamonds must be returned with the original certification. If you’ve lost it, we’ll deduct $150 from your refund to cover the cost. To make a return, just contact customer service (1.888.275.2684) and they’ll help you out. We’ll process your refund within two weeks of receiving your item.
Not everyone can afford buying a diamond straight-up. We get it. That’s why we offer two simple financing options to help out:Download Application Download Agreement
We offer optional insurance through Jewelers Mutual Insurance Group. Only for those in the US and Canada,
excluding Québec. Since 1913, Jewelers Mutual has been the sole insurer completely focused on jewelry. Insurance
covers comprehensive repair or replacement coverage with additional protection against loss, theft, damage, and
mysterious disappearance. Insuring your purchase is simple and gives you the peace of mind to wear your jewelry
without worry. If you have questions, please email Jewelers Mutual: firstname.lastname@example.org. Or call them at:
The above content is provided by Jewelers Mutual. Hatch Brilliance is not a licensed agent of Jewelers Mutual and does not sell or recommend insurance.
Jewelers Mutual is an alternative to other insurance companies you may be considering. Any coverage is subject to acceptance by the insurer and to policy
terms and conditions.
*Minimum purchase amount of $1,000 is required to qualify for this promotional offer. No interest will be assessed if you make on-time payments and pay off the balance before the promotional period ends. If you do not pay the balance in full by the expiration date, interest will be assessed from the purchase date at the standard APR. Standard Purchase APR 28.99% or 29.99% and minimum interest charge $1 or $2, depending on when you opened the account. See your credit agreement for applicable terms. Making only minimum payments will not pay off the balance in time and larger payments will be necessary. Offer may not be combined with other special financing offers. Prior purchases excluded and account must be in good standing. Offer subject to credit approval on a LJC credit card account.
**A minimum purchase amount of $2,000 is required. We determine your monthly payment amount by applying the reduced APR to your purchase amount and then dividing that amount by the number of months in the offer. This will pay off the balance if all payments are made on time. Other transactions, including fees and other charges, may affect your overall monthly payment amount. Standard account terms apply to non-promotional purchases. Standard Purchase APR 28.99% or 29.99% and minimum interest charge $1 or $2, depending on when you opened the account. See your credit agreement for applicable terms. Offer may not be combined with other special financing offers. Prior purchases excluded and account must be in good standing. Offer subject to credit approval on a LJC credit card account.